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ICAN is the New York State Ombudsprogram for people with Medicaid who need long term care or behavioral health services. We assist New Yorkers with enrolling in and using managed care plans that cover long term care or behavioral health services.
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Free, confidential, independent help

ICAN helped get insurance to cover a motorized scooter. Learn how

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Free, confidential, independent help

ICAN helped keep home care hours from being cut. Learn how

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Talk to us about FIDA-IDD.

Call (844) 614-8800

TTY Relay Services: 711

Want to learn more about FIDA-IDD? Learn more

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Talk to us about Health and Recovery Plans (HARPs).

Call (844) 614-8800

TTY Relay Services: 711

Want to learn more about HARP? Learn more

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We can connect you with your local ICAN agency.

Call (844) 614-8800

TTY Relay Services: 711

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We can answer questions about health coverage.

Call (844) 614-8800

TTY Relay Services: 711

Exploring the site yourself but not sure where to begin? Guide me
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We can explain managed long term care.

Call (844) 614-8800

TTY Relay Services: 711

Exploring the site yourself but not sure where to begin? Guide me

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ICAN News

December 11, 2025

ICAN has selected a new partner

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